Information this App Collects and How It Is Used
User Provided Information – This website and Application automatically collects all non-personally-identifying information such as the name of the airport you're complaining about or the basis for your complaint (race, gender, religion, etc.) when you submit your complaint to the Transportation Security Administration. To opt-out of allowing the website and Application to collect this information, see "Your Choices" section, below.
We would also like to be able to collect a copy of the entire complaint that you submit to the Transportation Security Administration. We will ask for your permission to collect a copy of your complaint when you submit the complaint to the Transportation Security Administration. If you agree to allow us to collect a copy of the complaint, we will only use the information contained in the complaint to generate aggregate reports about the frequency and type of air travel complaints that occur at various airports, and we will not disclose any information that will identify you individually to third parties.
Location Information of the Device
This website and Application does not collect precise information about the location of your mobile device.
Third-Party Access to information obtained by the website and Application
We will share your information with third parties only in the ways that are described in this privacy statement.
We may disclose User-Provided Information:
Information that is provided as part of a complaint will be submitted to the Transportation Security Administration via email. If you do not wish to have certain personal information about you provided to the Transportation Security Administration and/or the Department of Homeland Security, do not include it as part of your complaint.
There are multiple options for users of this website and Application.
You can stop all collection of information by the website and Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile website and Application marketplace or network.
You may at any time opt-out from providing us with the name of the airport you're complaining about and the basis for your complaint (race, gender, religion, etc.) when you submit your complaint to the Transportation Security Administration.
Data Retention Policy, Managing Your Information
We will retain User-Provided data for as long as you use the website and Application and for a reasonable time thereafter. If you’d like us to delete User Provided Data that you have provided via the website and Application, please contact us at [email protected] and we will respond in a reasonable time. Please note that some or all of the User-Provided Data may be required in order for the website and Application to function properly.
We do not use the website and Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at [email protected]. We will delete such information from our files within a reasonable time.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our website and Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Contact us – If you have any questions regarding privacy while using the website and Application, or have questions about our practices, please contact us via email at [email protected].